ISS and Accenture enter a Vested Outsourcing collaboration for greater business outcomes
It takes a delicate balance to set up a sourcing partnership that is mutually beneficial to customers and facility service providers. Lasting win-win partnerships flourish only when both sides get an added value and are equally committed. These are relationships where customers consistently see results that positively influence business outcomes, and service providers are empowered with incentives to think big.
But how do you get there?
For ISS and Accenture, 2005 marked the beginning of a new business collaboration. What first begun as an input-based single-service relation, later evolved into a solid output-based Integrated Facility Services contract.
Yet, with a continuous focus on innovation and a strong need for flexibility, even the greatest output-based contracts have their limits.